Terms of Service

Effective: 18 June 2026

Welcome to Box of India. These Terms of Service ("Terms") govern your use of our website at boxofindia.com.au, our mobile application, and our services in Australia. By using our services, you agree to be bound by these Terms.

Box of India is a brand operated by Liv247 The Grocer Australia Pty Ltd (ACN 680 504 625, ABN 81 680 504 625), a company registered in Australia. References to "we," "us," or "our" in these Terms refer to Liv247 The Grocer Australia Pty Ltd.

1. Acceptance of Terms

By accessing or using the Box of India website or app, you confirm that you accept these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Changes to Terms

We may modify these Terms at any time. The most current version will always be available on our website with an updated effective date. By continuing to use our services after changes are posted, you accept the updated Terms.

3. Service Description

We provide an online platform for purchasing Indian grocery products in Australia, with delivery from our fulfilment centres in Sydney, Newcastle, and Melbourne. While we strive to keep product information, pricing, and availability accurate, we make no representations or warranties beyond those required by law about the completeness, accuracy, reliability, suitability, or availability of products or services.

Product availability and delivery options vary by location. Fresh and frozen products are currently only available in Sydney metro areas. See our Shipping Policy for details.

4. Eligibility & Accounts

• Eligibility: You must be at least 18 years old, or have the supervision of a parent or guardian, to place an order.
• Account creation: You must provide accurate and complete information when creating your account.
• Account security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Notification of unauthorised use: Please notify us immediately at support@boxofindia.app if you suspect unauthorised access to your account.

5. Ordering & Payments

• Order acceptance: We reserve the right to accept, decline, or limit any order for reasons including product unavailability, pricing or description errors, or order verification concerns.
• Pricing: All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct any pricing errors.
• Payment terms: Payment is due at the time of order. Orders will not be processed or shipped until payment has been received.
• Delivery: Delivery timelines, charges, and zones are described in our Shipping Policy.

6. Cancellations, Returns & Refunds

Orders may be cancelled, returned, or refunded in accordance with our Refund Policy. Nothing in these Terms limits the rights you have under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

7. Intellectual Property

All content on the Box of India website and app — including text, graphics, logos, images, product descriptions, and software — is owned by or licensed to Liv247 The Grocer Australia Pty Ltd and is protected by Australian and international intellectual property laws. You may not copy, reproduce, distribute, or modify any content without our prior written permission.

8. User Conduct

You agree not to use our services to:

• Conduct or promote any unlawful activities
• Infringe on the intellectual property rights of Box of India or others
• Upload or distribute viruses, malware, or any malicious code
• Collect or harvest information about other users without their consent
• Interfere with the proper functioning of the website, app, or services
• Attempt to gain unauthorised access to any systems or accounts

9. Promotions, Discounts & Loyalty

Promotional offers, discount codes, store credits, and loyalty rewards are subject to their own terms, which will be communicated at the time of the offer. We reserve the right to amend or withdraw any promotion at any time, without prior notice, where permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, Liv247 The Grocer Australia Pty Ltd will not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our services — including loss of profits, data, goodwill, or other intangible losses.

Nothing in this clause limits or excludes liability that cannot be limited or excluded by law, including under the Australian Consumer Law. Where consumer guarantees apply, our liability for breach of a guarantee is limited (to the extent permitted by law) to the replacement or supply of equivalent goods, repair, or the payment of the cost of replacement or repair.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

For questions about these Terms of Service, please contact us:

Email: support@boxofindia.app
WhatsApp: +61 405 684 956